Your Privacy Is Our Responsibility
This policy explains, with full transparency, how your personal information is collected, stored, and used on the u77u platform.
Introduction & Scope
u77u ("we", "our", or "platform") operates a safe and transparent online gaming environment for players in Bangladesh. This Privacy Policy ("Policy") provides a detailed description of our practices regarding the collection, processing, storage, and disclosure of your — that is, any u77u user's — personal information.
When you use the u77u website, create an account, play games, place bets, or use any of our services, you are considered to have agreed to the terms described in this Policy. If you disagree with any part of this Policy, please refrain from using our services and contact our support team.
This Policy may be updated at any time. If there are significant changes, we will notify you by email or through the platform. The date of the latest update will always be shown at the top of the page.
What Information We Collect
u77u collects only the information necessary to operate our services properly. The categories of information collected are described below:
Information You Provide Directly
When you open an account or contact us, you provide us with the following information directly:
- Full name and date of birth (for age verification — only those aged 21 or above may register)
- Mobile number and email address
- Identity verification documents (copy of national ID card or passport, if requested)
- Payment details — bKash, Nagad, or Rocket account number
- Your preferred language and communication channel
Automatically Collected Information
When you use the u77u platform, our system automatically collects the following technical information:
- IP address and device type (mobile, desktop, tablet)
- Browser information and operating system
- Page visit times, session duration, and navigation patterns
- Buttons clicked, game sections viewed, and usage patterns
- Data collected through cookies and similar tracking technologies
Transaction Information
We keep records of your deposits, withdrawals, and betting activity. This includes transaction amounts, dates and times, method (bKash, Nagad, or Rocket), and relevant reference numbers. This information is used to ensure financial security and prevent fraud.
How Your Information Is Used
u77u always uses your information for specific and lawful purposes. We never sell your information or transfer it to third parties for commercial purposes.
The main purposes for which your information is used are:
- Account Management: To handle registration, verify logins, and keep your account secure.
- Processing Financial Transactions: To complete deposits and withdrawals safely.
- Identity and Age Verification: To prevent access by those under 21 years of age.
- Customer Support: To respond properly to your questions, complaints, and requests.
- Platform Improvement: To improve the user experience and quality of our services.
- Fraud Prevention and Security: To detect unusual transactions and prevent account hacking and misuse.
- Legal Compliance: To comply with applicable laws and regulations.
- Responsible Gaming: To identify problematic behaviour and provide the necessary support.
We will never use your information beyond the purposes listed above. If we need to use it for any new purpose, we will inform you in advance and, where applicable, obtain your consent.
Sharing Information with Third Parties
u77u strictly protects your privacy. Your personal information may be shared with third parties only in the limited circumstances below:
Payment Processors
The minimum information required to complete transactions via bKash, Nagad, and Rocket is shared with the relevant mobile financial service providers. This information is used solely for processing transactions.
Technology Service Providers
We work with trusted technology partners to operate the platform — such as server hosting, security testing, and fraud detection services. These partners operate under strict confidentiality agreements and may not use your information for their own purposes.
Legal Requirements
We may be required to provide necessary information based on court orders, legal obligations, or lawful requests from government authorities. In such cases, we will always provide only the minimum information required.
Outside of the three circumstances listed above, u77u does not sell, rent, or freely transfer any of your personal information to any third party.
Data Security Measures
To keep your information at the highest level of security on the u77u platform, we use industry-standard technologies and practices:
- SSL Encryption: All data exchanged between your browser and our servers is encrypted using SSL (Secure Sockets Layer) technology.
- Database Security: Collected personal information is stored in encrypted databases with no unauthorised access.
- Access Controls: Only authorised staff can access your information, and they follow strict confidentiality policies.
- Regular Security Audits: Our systems undergo regular security reviews so that any vulnerabilities can be identified and resolved quickly.
- Two-Step Verification: An additional verification process is activated for suspicious login attempts or withdrawal requests.
Please keep in mind that 100% security on the internet cannot be guaranteed. You also play a role in keeping your account secure — use a strong password, do not share your login details with anyone, and let us know immediately if you notice anything suspicious.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the u77u website to improve your browsing experience and ensure the platform functions correctly.
Essential Cookies
These cookies are essential for the platform's core functionality — such as maintaining your login session, security verification, and saving form data. Disabling them will prevent the site from working properly.
Functionality Cookies
These cookies are used to remember your preferences, language selection, and other settings, so you do not have to set everything up again each time you visit.
Analytical Cookies
Anonymous analytical data is collected to understand which pages are used most and where issues are occurring. This information is used to further improve the u77u platform experience.
You can manage cookies by changing your browser settings. However, please note that disabling certain cookies may prevent many platform features from working.
Data Retention Period
u77u retains your personal information only for as long as necessary. The retention period is determined based on the following:
- Active Account Data: Retained for as long as your account remains active.
- Transaction Records: Retained for a minimum of five years for financial auditing and legal purposes.
- After Account Closure: Relevant information is kept securely for a defined period after account closure, after which it is deleted safely.
- Security Logs: Retained for the period necessary for fraud detection and investigation.
Once the retention period ends, information is deleted securely or anonymised in a way that no individual can be identified.
Your Rights
u77u believes you should have full control over your own information. To that end, we ensure you have the following rights:
Right to Access
You can ask us at any time what information we hold about you and why.
Right to Rectification
If any of your information is incorrect or incomplete, let us know and we will correct it promptly.
Right to Erasure
In certain circumstances, you may request that your information be deleted. We will fulfil this request unless there are legal or security obligations preventing us from doing so.
Right to Object to Processing
You may object to your information being processed for specific purposes. Our support team will assist you with this.
To exercise any of these rights, please contact our support team. We will respond to your request as quickly as possible.
Protection of Minors
u77u is intended only for individuals aged 21 or above. We do not knowingly collect personal information from minors or provide services to them.
An age verification process is in place at the time of registration. If we become aware that a user is under 21 years of age, we will immediately close their account and securely delete the information collected.
If you believe a minor is using our platform, please inform our support team.
Policy Changes and Updates
u77u may update this Privacy Policy from time to time. Reasons for changes may include:
- Changes to technology or services
- Legal or regulatory requirements
- User feedback and security improvements
For significant changes, we will notify you in advance via your registered email or through the platform. Continued use of the site after an updated Policy takes effect will be considered your acceptance of the revised Policy.
The latest Policy will always be available on this page. We recommend that you visit this page regularly.
Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy, or if you wish to make any request regarding your information, please contact us:
Email: [email protected]
Live Chat: 24 hours a day, 7 days a week, in Bengali and English
Our support team is ready to assist you promptly with any privacy-related requests.
Contact SupportYour privacy is our priority. u77u is committed to always standing by your side and ensuring a safe and transparent gaming environment.